Terms of service

Our Products

1. The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

2. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions, colours and measurements indicated on our site have a 5% tolerance.

3. The packaging of the products may vary from that shown on images on our site.

4. All products shown on our site are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available, TILIA will seek to offer an alternative product or refund the order. 

5. We endeavour to use eco-friendly, recyclable packaging where possible. However, on occasion, we may reuse packagings such as bubble wrap or similar plastics which have been supplied to us through our material/stock providers. We ask that, where possible, you reuse these materials too or recycle them responsibly.